Home   /  Info about the shop

Important info about the shop

Material:
I only use high quality Bob Ross canvases and oil paints! You do NOT have to re-stretch the canvases (as with most cheaper versions).


Shipping:
I will gladly ship worldwide for you! The shipping costs are additional and deposited in the shop with each painting, they depend on the respective country of destination of the order. We ship with the Italian postal service. Of course you will receive a consignment number and a complaint is possible. Within Southern Italy (Cilento) my paintings can of course also be collected locally, which means that the shipping costs are waived. We can also handle the sale in an uncomplicated way via mail or telephone. Please contact me for this at: infostelladimare83@gmail.com


Donation:
From each painting sold I will donate 20,- Euro to the animal welfare organisation VETO, which I have been happy to support for a long time.


Payment:
Payment is possible with Paypal or prepayment. Contact at: infostelladimare83@gmail.com


Important information for ordering:
You may not find all paintings from my gallery in my shop yet. This is due to the drying time of the oil paintings, which will only be completely dry and ready for dispatch and available in the shop after approx. 2-3 weeks.
Information about ordering in the shop: If you do not have a tax number, please enter zero 16 times in this question to complete the order successfully. Thank you very much!

 

Is the shop too complicated for you? No problem! Just write me by email or on Instagram which picture you would like to purchase and I will take care of everything for you! Simple and uncomplicated (: I look forward to your order!

claims:
 
1. 
The postal package immediately has to be checked for external transport damage by the customer. The damage has to be photographed.
 
2.
Then please check carefully the oil painting for damage. In the case of damage also it has to be photographed and sent to Stella di Mare as a claim mail within 24 hours:
 
Attention: Do not accept a damaged postal package!!!
 
3. 
Afterward the claim will be checked and rated. In the event of severe damage the value of goods will be refundet (no packaging material and transport costs).